Privacy Policy

Contact Details:
Phone: +61 7 40514933
Email: info@koalaresort.com.au
Address: 137 Lake Street, Cairns, QLD, 4870

Overview

Koala Beach Resort is dedicated to protecting your privacy. The following Privacy Policy outlines our practices regarding how we treat the personal information you supply to us through our website.

Personal Information We Collect

We may collect personal information about you. Such information may include: your name, address & contact details; your date of birth; your date of arrival & departure; any other information you supply to us whilst visiting this site.

How We Use Your Personal Information

The personal information we collect about you is used to book, confirm and pay for your reservation. We may also use your personal information to respond to your queries and perform other acts of customer service.

How We Share Your Personal Information

In order to adequately provide our service to you, we may share your personal information in the following ways:

Service Providers
Credit Card & Merchant Facility Providers; Online Reservations System Providers & Website Development Providers may share your information; solely for the purpose of providing the service which you have requested.

Business Partners
Partnership deals and package promotions may require us to share your personal information with our Business Partners. For example, we may offer a packaged tour which includes our product and our Business Partners product. We may provide your personal information to our partner company in order for them to make a reservation on your behalf.

How We Protect Your Personal Information

The protection of your personal information is important to us. Through technology and security processes, relevant measures are taken to protect your personal information from unauthorised access.

How We Use Cookies And Similar Technologies

We collect general information from your device when you use our website. This might include your geo-location, IP address, device identifier, the browser and operating system you are using, and details of website that IP address has come from, the pages accessed on our website and the next website visited.

We (and authorised service providers) also use cookies and tools, such as web beacons and web server logs to monitor visitor traffic and actions on our website. Cookies are small data files placed on your computer that allows our website to “remember you” when you return to our website. These cookies and tools are not used to record personal information but are only used to identify generic preferences and behavioural patterns of how our website and online resources are being used.

We may use and combine information collected using cookies and tools with information we already have about you to maintain, secure and improve our website, enhance your experience when using our website, display and deliver relevant information and advertising (including direct marketing and targeted ads on third party websites and social media sites) and understand the effectiveness of our marketing and advertising.

If you want to prevent cookies being used, you can change your browser settings to disable cookies or to notify you when you receive a new cookie.

Rights Of Residents Of The European Economic Area and the UK

Under the applicable data protection law, residents of the European Economic Area and the UK have additional rights.

In accordance with applicable data protection law: 

  • You are entitled to know what personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate, up to date and complete;
  • You may request for us to restrict or object to the processing of personal information, including automated processing and profiling;
  • You may request that we delete personal information we hold about you, unless there is a lawful reason for us not to do so such as if retention is necessary for us to comply with our legal obligations; and
  • In some circumstances, you may request that we provide the personal information (that you have provided to us) to you in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services.

If you wish to exercise any of your rights, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.

We will only refuse your request in exceptional circumstances and in accordance with the applicable law, and if this is the case, we will advise you of our reasons for doing so.

In some countries, we may charge a fee for searching for, and providing you with details of the information we hold about you. 

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