FAQ

How do I get to the hostel from the airport?

A shuttle bus ($15) can be pre-booked or booked directly the airport. For more information visit: https://sunpalmtransport.com.au
Alternatively, you can get an Uber ($16-$19) or a taxi ($20-$25).

What are the check-in and check-out times?

Check-in is from 2.00pm – 7.00pm
Check-out is until 10.00am

How can I check-in if arriving after 7.00pm?

Please get in touch with us should your arrival time be after 7.00pm so we can organise a late check-in for you.

Can I check-in early?

Early check-in is based on availability and is in no way guaranteed. Should your room be available and fully serviced by our housekeeping staff by the time you arrive, we will provide an early check-in.

What happens if I check-out late?

A full daily rate will apply if you check-out after 10.00am.

What is the minimum age required to check-in?

Minimum age required to check-in is 18 years old.

Is ID/Passport required at check-in?

A valid passport is required to check into dorm rooms.

A valid Australian Driver’s License or Passport as well as credit card are needed to check into private rooms.

Is parking available at the hostel?

The hostel does not have on-site parking.
Street parking is available for a fee during the day and free in the evenings.

Is there an elevator/lift available?

No, there is no elevator/lift at the hostel.
Please note that all of our rooms are located on upper levels with stair access only.

What are the hostel rules?

  • No smoking in the rooms.
  • No noise or loud music after 10.00pm.
  • No visitors are allowed in the rooms.
  • A $10 fee will apply for lost or damaged room keys.
  • Be respectful to your room mates and keep your bunk area clean.
  • Management reserves the right to refuse and evict guests who don’t comply with our rules or behave in an inappropriate and anti social behaviour.
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