Terms & Conditions

Use of the Site

Bookings are subject to the Koala Beach Resort’s terms and conditions and policies and you should read these before proceeding with your booking.

We make every effort to ensure all information displayed on the Site is accurate; however, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the Site is free of errors or faults. We reserve the right to change information published on the Site at any time. We are not liable to you or any other person for any loss in connection with the use of a linked site.

To the maximum extent permitted by law, we are not liable for any loss or damage, however caused (including negligence) which may be directly or indirectly suffered, in connection with your use of or inability to access this site, or the purchase and use of any products and services supplied via this site.   The limitation of liability (whether arising under contract, tort (including negligence or statute), applies to all damages or any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased goods or services. These terms do not affect consumers’ statutory rights.

We may change or modify all or any part of these terms and conditions by posting changes to the Site.

Bookings and Reservations

Customers may make reservations in advance through Koala Beach Resort website, travel agents accommodation website, telephone and in person.

When making reservations, Customers will be required to provide identification information including, but not limited to, their name, contact telephone number, email address and credit card details.

Payment details will be required for all reservations. Unless the reservation is expressly stated to require payment at the time of reservation, no payment will be taken until 72hour prior to arrival.

The Hostel does not guarantee room/bed allocations.

Bookings made through a third party website must be amended or cancelled through the third party website.

Customers may extend their stay subject to availability; rate are subject to change. Koala Beach Resort will use all reasonable endeavours to accommodate such requests.

Prices for dorms and hotel rooms include all taxes, unless otherwise stated on the Site. Payment will be debited to your nominated credit card at the time the booking is placed in the total amount shown on the booking page.

Fees & Payment

The following payment methods are accepted by Koala Beach Resort:

  • Credit and Debit Cards – Visa, Mastercard
  • Cash (Australian Dollars)

Please note that there is a 2.5% surcharge for credit card transactions.


To cancel a booking you must contact Koala Beach Resort directly. This can be via email, by phone or in person. Bookings made through a third party website must be amended or cancelled through the third party website.

Bookings cancelled 72hours prior to arrival will be fully refunded.

For bookings cancelled less than 72hours prior to arrival, a cancellation fee equivalent to one nights’ stay per person is applicable.

No Shows – If you do not cancel and do not check-in on the first day of your booking, a cancellation fee equivalent to one nights’ stay per person is applicable. If your booking is for more than one night, Koala Beach Resort reserves the right to cancel the remainder of your booking and resell the bed/room.

Please note Koala Beach Resort is not responsible for circumstances out of our control such as change in weather conditions, nor can any booking be cancelled or amended by you at any time on the basis of weather conditions. We strongly recommend travel insurance be taken out to cover such events.


New arrivals can check into their rooms from 2:00pm. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will normally not be granted until after 2:00pm, to allow for cleaning.

Upon check-in, the person whose name the booking is in, must sign our guest registration and supply valid photo ID and a Credit Card in their name for security purposes. This will be recorded on our Guest Registration Form and must be signed by the same person whose name is on the booking.


Departing guests must remove all their belongings from their room and check out by 10:00am. At this time, all possessions must be removed from the dorm/room. If you need to store your luggage on the day of your departure please arrange it with reception. We offer free luggage storage until 7:00pm. If you check out late, you will be asked to pay for an extra night, so make sure you’re up and ready in time!

Room Allocation

When booking beds in dorm rooms for you and your friends, we may not be able to put you in the same room. If you all would like to be in one room, please indicate this at the time of booking and staff will do their best to accommodate you.

Please be aware that you may be assigned a top bunk, unless requested otherwise.

Hostel Rules

A comprehensive list of House Rules is available at time of check-in.
This is inclusive of but not limited to:

  • Room Keys
    All rooms keys have a $10 key deposit.  If the key is not returned upon check-out, you will not receive your deposit back.  The $10 is to replace the key.
  • Gate Codes
    You will receive a gate code for entry to the premises, this code is for you only.  Do not let anyone else in without a code.
  • Noise
    We ask that you respect other guest’s by limiting the amount of noise after 10:00pm.
  • Visitors
    Non-paying visitors of guests are allowed in the common areas of the premises but are not permitted in dorms. Visitors of guests staying in dorms may be ejected from Koala Beach Resort, or alternatively may be required to pay for a night’s accommodation.
  • Smoking
    The rooms and common areas within the Hostel are non-smoking – please use designated outdoor areas. If you set off a fire alarm and the fire brigade attends you will be fined. Tampering with fire equipment including extinguishers and fire hoses may result in you being asked to leave the premises.
  • Alcohol Consumption
    Alcohol consumption is only allowed for guests over the age of 18. Alcohol is not permitted to be consumed in the dorm rooms, unless the room is booked out by one party. Alcohol can be consumed in the common room and kitchen.
  • No Drugs
    Drug use is illegal in Queensland. Any guest found using drugs on premise will be asked to leave the premises immediately and will not be offered a refund.
  • Personal Belongings
    We do not hold any responsibility for the safekeeping of your personal property in or around the premises. This includes all private and public areas. We strongly recommend you bring a padlock to use with your luggage and backpack.
  • Guest Behaviour
    The comfort, safety and security of our guests is of great importance to us at Koala Beach Resort. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents and/or property will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property.
  • Use of Facilities
    Communal Kitchen is open daily and can be used from 8:00am to 10:30pm
    Laundry Room is open daily and can be used from 8:00am – 6.00pm
  • Damage to Koala Beach Resort Property
    Guests will be expected to reimburse Koala Beach Resort for any damage caused to hostel property during their stay. If the damage is caused by inappropriate behaviour and the guest(s) are not willing to pay for said damages, Koala Beach Resort may bring criminal charges against them.

Disabled Customers

Unfortunately, Koala Beach Resort does not have wheelchair accessible facilities.

Age Restrictions

Koala Beach Resort is not able to accept guests under the age of 18.


Except in relation to death or personal injury caused by our negligence, Koala Beach Resort’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Data Protection

Koala Beach Resort will not share guests’ personal data with any third parties for any reasons without the prior consent of the guest concerned. Such data will only be collected, processed and held in accordance with Koala Beach Resort’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998.


Koala Beach Resort may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavours to inform guests as soon as is reasonably possible of any such changes.


All bookings are subject to availability and Koala Beach Resort reserve the right to decline any booking at our discretion.

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